
The core design problem was calibration: how much of the new brand personality to introduce without disrupting user trust or familiarity. I drove an iterative exploration across a spectrum of approaches from expressive to restrained using rapid prototyping and stakeholder presentations to build alignment and land on a direction that felt both distinctive and credible.




Testing showed meaningful increases in time-on-page and content engagement, alongside a notable reduction in bounce rate. An on-site customer survey confirmed a strong uplift in positive brand perception users weren't just staying longer, they were connecting with the brand.
% Increase in direct purchase revenue
% increase in session duration
% reduction in bounce rate
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